Privacy Policy

Last Updated: January 10, 2026

1. Introduction

Vix Student Storage ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

  • Name and contact details (email, phone number, address)
  • University and student information
  • Collection and delivery addresses
  • Payment information
  • Inventory details of items stored
  • Communication preferences

2.2 Information We Collect Automatically

  • Website usage data (cookies, IP address, browser type)
  • Device information
  • Pages visited and time spent on our website

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your storage bookings
  • Arrange collection and delivery of your items
  • Process payments and prevent fraud
  • Communicate with you about your booking
  • Send service updates and important notices
  • Improve our services and website
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Legal Basis for Processing

We process your data based on:

  • Contract performance: to provide our storage services
  • Legitimate interests: to improve our services and prevent fraud
  • Legal obligation: to comply with tax and legal requirements
  • Consent: for marketing communications

5. Data Sharing

We may share your information with:

  • Delivery and logistics partners
  • Payment processors
  • Insurance providers
  • Professional advisors (accountants, lawyers)
  • Law enforcement when legally required

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Secure servers and encrypted connections
  • Access controls and authentication
  • Regular security assessments
  • Staff training on data protection

7. Data Retention

We retain your personal data for:

  • Active bookings: duration of service plus 6 years (for legal/tax purposes)
  • Marketing data: until you withdraw consent
  • Website analytics: up to 26 months

8. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Restrict processing
  • Data portability
  • Withdraw consent for marketing
  • Lodge a complaint with the ICO

9. Cookies

Our website uses cookies to:

  • Enable essential website functions
  • Remember your preferences
  • Analyze website traffic
  • Improve user experience

You can control cookies through your browser settings.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

11. Children's Privacy

Our services are intended for students aged 18 and over. We do not knowingly collect data from children under 18.

12. International Transfers

Your data is primarily stored in the UK. If we transfer data internationally, we ensure appropriate safeguards are in place.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or website notice.

14. Contact Us

For privacy-related questions or to exercise your rights, please contact us at:

Vix Student Storage
Email: [Your contact email]
Website: vixstudentstorage.co.uk

You can also contact the Information Commissioner's Office (ICO) if you have concerns about our data practices.